Your happiness and satisfaction with your home is our #1 priority and our commitment to you is as important to us after you move in as it is the day you purchase your home. You can count on us to be there for you for many years to come.
Whether you have questions about your warranty coverage, need to request warranty service or need help in operating something in your home, make us your first call and we’ll be happy to assist you.
Our Customer Care Associates are highly trained and dedicated to providing you with the highest level of customer care and will respond promptly to all service requests.
MBK After Hours Home Emergencies: If you experience an after-hours emergency (including weekends and holidays) MBK provides a 24-hour emergency answering service. Please call our emergency answering service at (800) 434-0944 and a Customer Care Associate will be notified immediately.
Emergency Service Guidelines: MBK defines emergencies as problems that require immediate attention to protect you and your family from harm and to avoid damage to your property, your home or your lot.
These emergencies include:
- 100% stoppage of the plumbing drain system. If your plumbing system ceases to work, none of your sinks, tubs or toilets will function properly.
- A water leak, which requires that the water supply to your home be shut off to avoid serious, water damage. A leak, which can be isolated by the shut-offs under the cabinet or plumbing fixture, is not an emergency. Please refer to the water shut off procedure in the Homeowner Portfolio.
- 100% total electrical failure.
- Loss of heating or air during extreme weather conditions.
- Window/sealant leak or roof leak. If a window or roof leak allows water to enter your home, damaging your home or personal property, it should be reported as an emergency. However, it may be impossible or impractical to make repairs during a storm.
24-hour Emergency Answering Service: (800) 434-0944
You may contact MBK Customer Care in any of the following ways:
Regular Mail: MBK Homes
Attn: Customer Care
15231 Laguna Canyon, Suite 250
Irvine, California, 92618
Phone: (949) 680-2583
Fax: (949) 382-7801
Email: [email protected]
Our Warranty Department is open Monday-Friday from 8:00 AM to 5:00 PM.